Every possible care will be taken to ensure, that your jewellery arrives safely but, if there has been damage caused in transit, please, contact me within 14 calendar days of receiving your item.

If you have changed your mind, you will need to return your jewellery in perfect condition and its original packaging.

I will be unable to provide refund, where damage has been caused by accident, neglect or misuse.

I strongly recommend, that you return your jewellery using tracked Royal Mail's Special Delivery Service, as this is the only one insured in transit. Any other delivery method is at your own risk and I will be unable to refund item lost in transit, where they are not insured.

The other way round, where YOUR jewellery has been lost in transit, I will either issue you with a refund or replacement, if you wish another item from the shop.

Please note, that I am not able to offer a refund or replacement until 15 working days have passed since the item's expected arrival date, as the Royal Mail does not consider an item to be lost until this time.